Privacy Policy
Last Updated: January 8, 2026
Strather Academy LLC Detroit, Michigan
Phone: (313) 444-9691 Email: herbstrather@gmail.com
1. Introduction
Strather Academy LLC ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our courses, or interact with our services, including our automated communication systems, AI-powered tools, and customer relationship management platforms.
2. Information We Collect
Personal Information:
• Name, email address, phone number
• Billing and payment information (Processes through Strip – We do not save
credit card information)
• Course registration, enrollment and progress data
• Communications and correspondence
• Call recordings and voicemail messages
• Text message conversations and responses
• Email interactions and engagement data
• Website browsing behavior and form submissions
Automatically Collected Information:
• IP address, browser type, device information
• Website usage data and analytics
• Cookies and similar tracking technologies
• Interaction history with our automated systems
• Response data from AI-powered communications
3. How We Use Your Information
We use collected information to:
• Provide and manage your course enrollment
• Process payments and transactions
• Send course updates, schedules, and educational materials via SMS, email,
and automated phone calls
• Communicate administrative information through multiple channels
• Provide automated customer support via AI agents and chatbots
• Send automated appointment reminders and follow-up messages
• Conduct outbound calls using automated dialing systems
• Track and analyze engagement with our communications
• Personalize your experience based on your interactions
• Improve our services and user experience
• Comply with legal obligations
4. SMS Text Messaging Terms
By providing your phone number to Strather Academy, you expressly consent to receive text messages (SMS) from us, including messages sent through automated systems, regarding:
• Class schedules, reminders, and updates
• Course announcements and materials
• Registration confirmations
• Administrative notifications
• Educational content related to your enrollment
• Automated appointment reminders
• Follow-up messages via automated workflows
• Responses from AI-powered messaging systems
Important SMS Information:
• Message frequency varies based on your course enrollment and activities
• Messages may be sent through automated systems and workflows
• Message and data rates may apply according to your mobile carrier's plan
• We use SMS to enhance your educational experience and keep you informed
• Your phone number will not be sold or shared with third parties for their marketing purposes
SMS Opt-Out and Help:
• Reply STOP to any text message to unsubscribe from SMS communications at any time
• Reply HELP for assistance or contact us at (313) 444-9691
• Unsubscribing from SMS does not affect your course enrollment or access
• You may still receive critical account-related messages even after opting out
SMS Service Provider:
Text messages are sent through our registered business number and comply with all applicable telecommunications regulations including A2P 10DLC requirements.
5. Automated Phone Communications and AI Voice Agents
By providing your phone number, you consent to receive phone calls from Strather Academy, including:
• Automated appointment reminders
• Course notifications and updates
• Follow-up calls using automated dialing systems
• AI-powered voice agents for customer service and support
• Recorded messages and voicemails
Important Phone Communication Information:
• Calls may be made using automated telephone dialing systems
• You may interact with AI-powered voice agents that can understand and
respond to your questions
• Some calls may be recorded for quality assurance and training purposes
• Call frequency varies based on your enrollment and interaction with our
services
• Standard phone rates may apply
Phone Communication Opt-Out:
• You can request to be removed from our calling list at any time by calling (313) 444-9691
• Tell our AI agent or staff member "remove me from your calling list" or "do not call"
• Opting out of automated calls does not affect your course enrollment
6. Email Communications and Automation
By providing your email address, you consent to receive emails from us, including:
• Automated course updates and educational materials
• Appointment confirmations and reminders
• Marketing and promotional communications
• Administrative notifications
• Newsletters and announcements
• Automated workflow-triggered emails
Email Opt-Out:
• Every marketing email contains an unsubscribe link at the bottom
• You can unsubscribe from marketing emails at any time
• You will continue to receive critical account-related emails even after
unsubscribing from marketing
7. AI-Powered Tools and Automated Systems
We use artificial intelligence and automation technology to enhance our services:
AI Applications Include:
• AI-powered chatbots for instant customer support
• AI voice agents for phone interactions
• Automated response systems for common inquiries
• Intelligent routing of inquiries to appropriate staff
• Automated follow-up sequences based on your actions
• Predictive analytics to improve your learning experience
How AI Uses Your Data:
• AI systems analyze your interactions to provide relevant responses
• Your conversation history helps train our AI to serve you better
• AI-generated responses are based on your enrollment and interaction patterns
• All AI interactions are logged and may be reviewed by our staff
8. Automated Workflows and Marketing Automation
We use automated workflow systems to manage communication:
• Trigger-based messaging when you take specific actions
• Scheduled follow-up sequences for course materials
• Automated enrollment confirmations and welcome sequences
• Behavior-based communications tailored to your engagement
• Automated reminders for upcoming classes and deadlines
9. Information Sharing and Disclosure
We may share your information with:
Service Providers and Technology Platforms:
• GoHighLevel (CRM and automation platform)
• Email and SMS communication platform
• AI and automation service providers
• Cloud storage and hosting services
• Zoom (video conferencing)
• LW (Student Learning Management System)
• Payment processor (Stipe Merchant Processing)
Legal Requirements:
When required by law, court order, or governmental authority
Business Transfers:
In connection with a merger, sale, or acquisition of our business
We do not sell your personal information to third parties.
10. Third-Party Services and Integrations
Our services integrate with multiple third-party platforms that enable our automated systems:
• GoHighLevel: CRM, automation, SMS, email, phone systems, AI agents,
workflows
• Zoom: Video conferencing and webinar services
• LW: Online course platform and learning management
• Payment Processors: Secure payment processing services
• Communication Platforms: SMS gateways, email services, phone systems
• AI Services: Natural language processing and voice recognition technologies
These third parties have their own privacy policies. We encourage you to review them.
11. Call and Message Recording
Important Notice:
• Phone calls with our AI agents or staff may be recorded for quality assurance, training, and compliance purposes
• Text message conversations are stored and may be reviewed by our team
• Email communications are retained in our systems
• By engaging with our communication systems, you consent to these recordings and storage
12. Data Security
We implement security measures to protect your information, including:
• Encryption of sensitive data in transit and at rest
• Secure payment processing through PCI-compliant systems
• Access controls and authentication for our staff
• Regular security assessments of our technology platforms
• Secure storage of call recordings and message histories
13. Your Rights and Choices
You have the right to:
• Access your personal information stored in our systems
• Correct inaccurate information
• Request deletion of your data (subject to legal and operational requirements)
• Opt out of marketing communications (SMS, email, phone)
• Request human assistance instead of AI interaction
• Request copies of recorded calls or message histories
To exercise these rights, contact us at herbstrather@gmail.com or (313) 444-9691.
14. Cookies and Tracking
We use cookies and similar technologies to:
• Remember your preferences and login information
• Analyze website traffic and user behavior
• Track engagement with our automated systems
• Improve user experience across our platforms
• Enable our marketing automation and retargeting
You can control cookies through your browser settings.
15. Retention of Information
We retain your information as long as:
• Your account is active or you are enrolled in courses
• Necessary to provide services and automated communications
• Required by law, compliance, or legitimate business purposes
• Needed for quality assurance and system improvement
Call recordings, message histories, and interaction data may be retained according to legal requirements and business needs.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our automated systems, AI capabilities, or legal requirements. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
17. Contact Us
If you have questions about this Privacy Policy, our automated systems, AI agents, or privacy practices, contact us:
Strather Academy LLC Detroit, Michigan Phone: (313) 444-9691 Email: herbstrather@gmail.com Website: www.stratheracademy.com
For opt-out requests:
• SMS: Reply STOP to any text message
• Email: Click unsubscribe link in any marketing email
• Phone: Call (313) 444-9691 and request removal from calling list
• General: Email herbstrather@gmail.com with your opt-out request
